Revealed: our top 10 questions from customers

Our rundown of the main things you need to know

Two minutes with…After-Sales Manager Brian Campbell

A look behind the scenes at Auto Q...and some useful info along the way!

Here's a rundown of the questions - with some very honest answers! - we hear most often from our used car customers in Belfast, Northern Ireland and beyond...


1, Do you still have the car?

If a car is still online it is still here at Auto Q for you to view, drive and buy! As soon as a car sells we pull it from our website to avoid wasted trips. Sometimes, a car will still be online while we wait for a deposit from a customer but - unless there's been a rare delay at our end - if you can see it you can buy it!


2, How much is my car worth?

Would you buy a car you hadn't seen?! Neither can we. We'll be glad to give a valuation but usually need to see the car, as one person's view of 'great condition' is different from another. We'll pay a fair price AND for some cars we might be able to use 'sale or return' to sell your car on your behalf to maximise the trade-in value.


3, Where are you?!

Some Monday mornings we aren't sure either. But aim for Ravenhill Avenue, Belfast, then you'll see Imperial Drive and you're here. You can also walk or taxi from Central Station in minutes. If you've travelled a distance to see a car make sure you call first as we might be able to help with a lift from the city centre.


4, Are you a German car specialist?

Well, we're a used car specialist! We always have a good stock of Audi, BMW and Mercedes cars as our generations of loyal customers are always interested in seeing a wide choice from these brands in particular. Our overall range covers all types of car for most budgets.


5, Will I be able to get finance?

An easy one: use our two minute, online application before you visit.


6, Are your cars warrantied?

Of course, for three months and with the option to extend this for longer. Your car will be finance-checked and MOTd too.


7. Where do your cars come from?

We hand-pick our used cars based on their history, model or spec - from our returning customers' trade-in vehicles and from the trade to display a range we know our customers will find ideal for their needs.


8, Who owns Auto Q?

We're a family business with many years of history in the Belfast area as a trusted supplier of used cars.


9, Can I get a discount?

The internet age means the price we show is already highly competitive, we'll do our best to make all the aspects of buying your used car work for you but the days of marked-up cars and very large discounts in the car trade are long gone!


10, What condition is the car in?

A great question, and one no two people would answer in the same way! We'll be happy to describe, in detail, the factual condition of an Auto Q used car from our Belfast site - even send a video - instead of relying on opinion and description.


New to AutoQ? We're a leading independent specialist for used car sales in Belfast NI. We can source the perfect car for your needs AND we may be able to sell your old car on your behalf. You can even apply for finance online.

We're proud to be different: the AutoQ promise is a friendly welcome, a relaxed approach with no pressure selling. Our devotion to those happy, returning customers has made us a trusted name for over 30 years. Call us - we're here to help.